Raising support issues
The KX Delta Platform bundles come with a set of support scripts which can be executed to collate the relevant host and environment info. The scripts should be executed on each of the affected hosts in the environment and the TGZ files should be provided along with a detailed description of the issue when reporting the problem.
./runSupportScripts.sh
+----------------------------------------------------------+
Current install location [~/kxinstall]:
This will run the checkHosts.sh, checkEnv.sh and validateCerts.sh (if applicable) and generate timestamped tgz files.
| Archive file | Content description |
|---|---|
| KX-SUPPORT-HOST-XXXXXXXX-XXXXXX.tgz | Host information such as FQDN, OS Version, Installed Packages |
| KX-SUPPORT-LOGS-XXXXXXXX-XXXXXX.tgz | KX Delta Platform log files. Errors and configuration files. |