Bug reporting and support

This page provides an overview of how to contact KX Support to submit a service request or report a bug.

Ensure Dashboards is installed correctly, and both Dashboards and kdb processes are running.

To create a service request ticket

This section outlines the steps for submitting a service request or reporting a bug.

1. Log into KX Support Portal.
2. Click KX Global Support under Portals.
3. Select the Service Request option, then click Service Request again in the new window. This opens a new ticket where you can fill in the relevant details about your request or bug report.

To fill in the ticket details

This section covers the relevant fields and details you need to add.

Field	Description
Summary	Include a short summary of the issue/request or the bug description.
Priority	Set the priority of your request. To understand which priority level to choose, see the Incident Severity Levels section on the KX Software Support page.
Description	Issue/request details: Add a detailed description of the issue. Include error message, Dashboards component, and version information. Version information: Include the KX Dashboards version (from the About dialog in the User dropdown menu of your Dashboard), the kdb+ version, the Operating system and version, and the browser type and version. Steps to replicate: Include detailed steps to replicate the issue. Export the dashboard from Manage Dashboards menu or long-left-click on save icon. Attach the dashboard to your ticket. Note: We won't have access to your data, only the Dashboards file.
Product	Select KX Dashboards from the list.
Environment	Choose the environment impacted.
Attachment	This is an optional field where you can attach a screenshot you believe is revelant to the issue reported.
Share with	Add the people you want to share your ticket with here.

Once you have completed all the fields, submit your ticket.

We appreciate your help in reporting issues to make KX Dashboards a better product for all.