We are proud to provide industry-acclaimed support for our customers, starting with free, onsite evaluations for qualified prospects with application requirements well-suited for Kx technology.
We pride ourselves on being highly responsive to customer needs, typically responding to technical inquiries within minutes, and offering solutions within the day; these are responses from knowledgeable staff who are familiar with the code at a very deep level, not scripted responses from an outsourced support center.
Beyond this, we offer a full ecosystem of resources – of both the material and the human variety – that enhances the experiences of our customers.
If you work at a company that has licensed kdb+, you can join the k4 Topicbox group.
Licensed customers designate to Kx staff members whom they have authorized to deal with kdb+ licenses, downloads and bug reports. Designated Contacts can reach us at the following addresses.
|Urgent license email@example.com|
|Suspected bug, unexpected firstname.lastname@example.org|
If you work at a company that has licensed kdb+, please refer to your internal support team, your Designated Contact, or the kdb+ Listbox.