Support

We are proud to provide industry-acclaimed support for our customers, starting with free, onsite evaluations for qualified prospects with application requirements well-suited for Kx technology.

We pride ourselves on being highly responsive to customer needs, typically responding to technical inquiries within minutes, and offering solutions within the day; these are responses from knowledgeable staff who are familiar with the code at a very deep level, not scripted responses from an outsourced support center.

Beyond this, we offer a full ecosystem of resources – of both the material and the human variety – that enhances the experiences of our customers.

Sales inquiries

Write to sales@kx.com or visit our Contact page.

kdb+ Topicbox

If you work at a company that has licensed kdb+, you can join the k4 Topicbox group.

Designated Contacts

Licensed customers designate to Kx staff members whom they have authorized to deal with kdb+ licenses, downloads and bug reports. Designated Contacts can reach us at the following addresses.

topic	address
Software download	downloadadmin@kx.com
License request	licadmin@kx.com
Urgent license request	failover@kx.com
Suspected bug, unexpected behavior	tech@kx.com

Technical support

If you work at a company that has licensed kdb+, please refer to your internal support team, your Designated Contact, or the kdb+ Listbox.